What I am not satisfied is that I only got back my "refund" after making complaints in Facebook and on this blog. What about other people who don't do this ? Would they have been compensated too.
P/S: Just a note - any DiG custome i can make the Digi plan change themselves easily via their phone menus. You need not call DiGi call centres to do that. And since access to that feature is open and easy to get to, ample warning should have been given that any changes in plan meant their system will wipe away all your previous credits you have paid for other services. No warning was given and the assumption is the customer should have known better and they should have called DiGi support. And when your credits are reduced to zero, no message is given. It is just gone!
The dialog between me and DiGi via Facebook.