Tuesday, February 11, 2014
Giant replaces ice cream
To their credit Giant do take customer feedback seriously and they have apologized and replace my four boxes of ice cream. Although it was 3 days later, I checked my phone to see missed calls from Giant only an hour after I made the complaint thru their website.
Wednesday, February 05, 2014
Diasspointed with Giant Teluk Intan
Bought 4 boxes of ice cream during Chinese New Year 2 days ago from Giant Teluk Intan.
A big disappointment because there was ICE in it. Sure it's ice cream but it had literally ice in it.
It's common when ice cream has melted and then re-refregerated. Cruncy ice cream when it's supposed to be creamy? Definitely a disappointment. Giant Teluk Intan please do not let this happen again. I still buy at Giant but I definitely stay away from your ice cream. If that is how you treat the ice crew, it puts the other frozen food in doubt too.
A friend of mine commented that he had the same experience.
Those of you having similar experience don't just keep quiet. Let Giant know at their feedback page:
I have sent in my complaint. I'll update this blog if Giant respond (or not).
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