Tuesday, February 11, 2014
To their credit Giant do take customer feedback seriously and they have apologized and replace my four boxes of ice cream. Although it was 3 days later, I checked my phone to see missed calls from Giant only an hour after I made the complaint thru their website.
Wednesday, February 05, 2014
Bought 4 boxes of ice cream during Chinese New Year 2 days ago from Giant Teluk Intan.
A big disappointment because there was ICE in it. Sure it's ice cream but it had literally ice in it.
It's common when ice cream has melted and then re-refregerated. Cruncy ice cream when it's supposed to be creamy? Definitely a disappointment. Giant Teluk Intan please do not let this happen again. I still buy at Giant but I definitely stay away from your ice cream. If that is how you treat the ice crew, it puts the other frozen food in doubt too.
A friend of mine commented that he had the same experience.
Those of you having similar experience don't just keep quiet. Let Giant know at their feedback page:
I have sent in my complaint. I'll update this blog if Giant respond (or not).